Support Policy

Effective Date: 30 May 2024

Thank you for using our mobile application ("App"), developed by Ayesha Bibi ("we", "us", "our"). We are committed to providing excellent support to ensure you have the best possible experience with the App. This Support Policy explains how you can get assistance and what you can expect from our support services.

1. Contacting Support

1.1 For any issues, questions, or feedback regarding the App, you can reach out to our support team via email:

Email: ayeshabibii856@gmail.com

1.2 When contacting us, please provide as much detail as possible about the issue you are facing. This includes device type, operating system version, and a clear description of the problem to help us resolve the issue quickly.

2. Support Hours

2.1 Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM (UTC). We strive to respond to all inquiries within 48 hours during business days.

3. Types of Support Provided

3.1 Technical Support:
We provide assistance with technical issues such as app installation, performance problems, and troubleshooting errors.

3.2 Account Support:
We offer support for issues related to account management, such as login problems, password resets, and profile updates.

3.3 Feature Requests:
You are welcome to suggest new features or improvements for the App. While we cannot guarantee implementation, we value user feedback and consider it for future updates.

3.4 General Inquiries:
Any other questions or feedback related to the App are welcome.

4. Self-Help Resources

4.1 We encourage you to explore our self-help resources before reaching out to the support team. These resources may provide a quicker solution to your problem and include:

• Frequently Asked Questions (FAQs)

• User guides

• Troubleshooting tips

These resources are accessible within the App or on our website.

5. Reporting Bugs and Errors

5.1 If you encounter a bug or error while using the App, please report it to us by providing the following details:

• A description of the issue

• Steps to reproduce the problem

• Screenshots or screen recordings (if applicable)

• Device model and operating system version

5.2 Our team will investigate the issue and work on a resolution as soon as possible.

6. Updates and Maintenance

6.1 We regularly release updates to improve performance, fix bugs, and introduce new features. We recommend that you keep the App updated to the latest version for the best experience.

6.2 During scheduled maintenance or updates, certain features of the App may be temporarily unavailable. We will notify users in advance of any planned downtime.

7. Feedback and Improvements

7.1 We value your feedback and use it to enhance the App. If you have any suggestions or comments, please contact us via email. While we may not be able to respond to all suggestions individually, we review and consider all feedback for future updates.

8. Limitations of Support

8.1 Our support services do not include:

• Assistance with third-party devices or software unrelated to the App

• Issues resulting from the unauthorized modification of the App

• Problems caused by the use of outdated versions of the App

9. Changes to This Support Policy

9.1 We may update this Support Policy periodically to reflect changes in our support practices or services. When we do, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

10. Contact Information

For any support-related inquiries, please contact us at:

Ayesha Bibi
Email: ayeshabibii856@gmail.com

We are here to ensure you have the best possible experience with our App. Thank you for using our service!